Frequently asked questions
Everything you need to know about TagitHQ — scanning, pricing, data, accuracy, and account.
Getting Started
What can TagitHQ identify?
TagitHQ works best with items that have an active resale market: electronics, sneakers, clothing and apparel, collectibles, vintage items, home goods, media (books, records, games), and small appliances. If an item is extremely rare or one-of-a-kind, results may be less precise.
Do I need to download an app?
TagitHQ works in any modern browser — no download required. You can scan items from your phone or desktop. A native mobile app is coming soon.
What if TagitHQ can't identify my item?
If TagitHQ can't confidently identify an item, it will tell you and won't waste a scan credit. You can try retaking the photo from a different angle or with better lighting. For extremely rare items, manual research may still be needed.
How is TagIt different from Google Lens?
Google Lens can identify items, while TagIt helps with photo-assisted identification, resale research, listing preparation, and estimated selling costs.
Pricing & Plans
How many free scans do I get?
You get 10 free scans with no credit card required. When you create an account, your scan counter starts. Once you've used your 10 free scans, you can upgrade to a paid plan for unlimited scanning.
Can I cancel anytime?
Yes. You can upgrade, downgrade, or cancel your plan at any time from your account dashboard. There are no contracts or cancellation fees.
Accuracy & Data
How accurate is TagIt?
TagIt combines item identification, available market evidence, and condition details to provide an estimated resale range. Data availability varies by item and source.
Which marketplaces does TagIt pull data from?
Available market evidence varies by item and source. TagIt helps you prepare a listing and understand estimated selling costs.
Listing & Selling
Can TagitHQ create listings for me?
Yes. On Pro and Scale plans, TagitHQ generates AI-optimized listing titles and descriptions tailored to each marketplace. On the Enterprise plan, our team handles the entire listing process for you — from photo to publish.
Account & Privacy
Is my data private?
Your scan history and account data are private to you. We do not share your scans or personal information with third parties. See our Privacy Policy for full details.
Still have questions?
We're here to help. Drop us a line and we'll get back to you within 24 hours.